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FAQ

FAQ

What type of wax is used in ‘Candles by LND’ candles?
We use one hundred percent soy wax only, for an eco-friendly and clean burn.


Why choose soy wax?
There are many benefits that outweigh other waxes, including paraffin wax. 

ECO FRIENDLY | Soy candles are made from soybeans, a natural, renewable source grown in many regions by local farmers. Paraffin candles are made from petroleum, which is a nonrenewable source that contains carcinogenic substances.

CLEAN BURNING | Soy wax does not give off any harmful byproducts and does not soot, so all you smell is its beautiful scent!

LONGER LASTING | Soy candles typically last longer than a paraffin candle of the same size. The reason behind the longevity of soy candles is the slower burning time and cooler burning temperature of the soybean-based wax.

BETTER SCENT | Because they burn more slowly, the scent is gradually released in soy candles; there will not be an immediate strong release of scent. This creates a more pleasant atmosphere and a better overall burning experience.

ELIMINATE WAX BURN | Ever drip hot wax on your hand? Soy wax is the safer choice because it has a lower melting point than paraffin. This means less risk of burns should you accidentally spill melted wax onto your skin.

EASILY CLEANED | If you find yourself with a soy wax spill or drip, it can be cleaned up using only soap and hot water rather than using harsh chemicals.


Why we use wooden wicks?
Every LND candle is crafted featuring a unique wooden wick, a combination of a standard wood wick and a crackling wood wick.

It produces a distinctive flat horizontal flame, giving you a consistent burn and slow burn time. Creating a truly unique visual and audible experience into your home, you will be treated with a beautiful flickering flame and a soft crackling sound. What's not to love?

Not to mention, they are sustainable, natural and eco-friendly; the wood used for our wicks are sourced from FSC certified mills.


What do you use to scent your candles?
All of our scents are sourced from high-quality premium fragrance oils. They are undiluted, specially blended, and tested before we use them in our candles.


How do I store my candles?
Always remember to store your LND candle in a cool, dry place, out of direct sunlight.


How do I remove spilt soy wax?
Allow the wax to completely harden and then remove any larger pieces of wax. Being 100% natural and biodegradable, soy wax is water soluble and therefore very easily cleaned with hot soapy water.


My candle has surface imperfections, is this normal?
During temperature changes, soy wax will sometimes release excess oil. This often happens after shipping across the country and is known as ‘sweating’. This will not affect the candle, nor usually reappear after the initial burn. To remove the oil, use a paper towel to gently wipe it clean.

LND candles are all hand poured and not mass produced. Although every effort is made to ensure consistency, each candle is unique. When using natural soy wax, sometimes you may notice darker patches or wet spots in your container. This is not a fault of the candle – simply a characteristic of natural soy wax where the wax has not 100% adhered to the glass. This does not affect the candle in any way. It’s how you know it’s completely natural soy wax.

Is there a proper way to burn your candles?
Yes! Following proper burning tips and candle care gives you the best experience as you burn your LND candle. Check out our recommended Candle Care Tips.


I have finished burning my candle, what do I do with the container?
​All of our jars can be washed for reuse or recycling. Return them to us for recycling and receive a 25% discount on your next purchase. You can also reuse the jars for food or supply storage, as well as recycle them! To clean your jar for reuse, clean the remaining wax thoroughly with warm water and soap. 


I'm interested in selling your candles in my store. Where can I find more information?
If you feel Candles by LND would be a good match for your business, we would love to hear from you! We have a full wholesale pricing list so for more information please email info@candlesbylnd.com. There is a minimum order requirement for all wholesale orders.


What shipping options are available? 
Postage for all orders within Australia is charged at a flat rate of $9.95. Postage is free with orders over $60.

We use an express courier for all orders. 


Do you post internationally?
We sure do! We’d love to find our candles a new home anywhere in the world. For all international orders, please email info@candlesbylnd.com so that we can quote you with delivery charges.


How long does it take to process orders?
We do our very best to get through every order as efficiently as we can. But at most, please allow 24-48 hours for your order to be processed.

Do I need to do anything different with soy wax candles?
Soy wax candles have different characteristics than paraffin wax candles. Check out our recommended Candle Care Tips.

Do you offer custom candles for weddings or large events?
Yes! We offer custom labels and large-order discounts for special events. LND Candles make great gifts as:

  • Wedding Favours & Table Decoration
  • Wedding Gifts 
  • Bridal Showers or Baby Showers
  • Corporate Gifts & Client Appreciation
  • Birthday Parties

Do you offer refunds or exchanges?
We carefully inspect all of our products before they are shipped. If you are unsatisfied with your LND candle, you may request a refund or replacement. We will also replace or refund products damaged during shipment if photographic proof of damage is submitted to Candles By LND within 7 days of delivery. 

For returns and exchange requests, email info@candlesbylnd.com.